TFS Dealer Daily – Customer Payoff Info

The Customer Payoff Info application enables dealers to obtain payoff quotes for TFS customers considering paying off their vehicle leases or loans.

Customer Payoff Info Inquiry Screen

To Access Customer Payoff Info

1. Click the link for Toyota Financial Services on the Dealer Daily homepage.

The Toyota Financial Services Home page appears.

2. On the right top of the page, the Customer Payoff Quote section is present

To Submit a Payoff Request

To submit a payoff request, enter either the customer’s TFS retail or lease Account Number or their 9-digit Social Security number.

1. On the Toyota Financial Services homepage, the Customer Payoff Info section is present at the right top of the page.

2. Either the Account Number, VIN or Social Security Number of the customer can be entered for search

Note: When entering an account number, it must be typed exactly as it appears on the customer's billing statement.

· Enter Retail account (10 numbers)

· Enter Lease account (11 alphanumeric characters)

· Enter Social Security Number (9 numbers)

· Enter VIN (17 digits).

3. The Check box next to the statement “By submitting this request, Dealership represents and warrants to TFS that it has express consent from all of the customer account holders to obtain the requested payoffs”  has to be checked

4. Click the Submit button when you have entered any search criteria for this inquiry.

The Customer Payoff Quote screen appears.

The Customer Payoff Quote screen contains specific information regarding a customer’s account. The following information fields are displayed:

Customer Account Number/SSN Entered — The customer's account number or SSN that was entered on the inquiry screen.

Account # — The number of the customer's retail or lease account

Year/Model — The year and model of the customer's vehicle

VIN — The Vehicle Identification Number of the customer's vehicle

Name –- The name(s) on the account

Good Through Date — The date the payoff quote is good through

Payoff/Amt — The calculated payoff amount for the account

Maturity Date — The maturity date of the customer's loan or lease

Per Diem — Per Diem Amount (Retail only)

Original Term — The Original Term of the customer's account

Last Pmt Date — The date the last payment was posted

Last Pmt Amt — The amount of the last payment

Next Pmt Due Date — The date the next payment is due

Note: There may be several accounts returned for one SSN, indicating that the customer has more than one TFS account. If there are more than 5 accounts associated with one SSN, an error message will display, and individual account numbers will be required to access a payoff quote.

Note: If a Customer Payoff Quote is unavailable, you will receive an Error or Status message indicating the specific error or status of a customer's account, and the action, if any, that may be taken.

To Print Customer Payoff Quote

1. Click the Print button to print a copy of the Payoff Quote screen.
   The Browser Print dialog box appears.
2. Click the OK button in the Print dialog box.
   The Payoff Quote is sent to the printer.

Buttons

Click the Print button to return to the print the Customer PayOff Quote details.

Click the Close button to close the Customer PayOff Quote popup.